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General Questions

How does the pickup and delivery service work?

Scheduling a pickup and delivery is easy. You can do it through our website or app. Just choose a convenient date and time, and our team will arrive at your location to collect your laundry. We'll then deliver it back to you as per your selected preferences.

What is the turnaround time for my laundry?

We offer a 24-hour turnaround time for most standard services. If you have specific requirements or need express service, please let us know, and we'll do our best to accommodate your needs.

How do you handle delicate or special care items?

Delicate and special care items are given extra attention. We follow care labels and any specific instructions you provide. If you have unique requirements, just let us know, and we'll tailor our service accordingly.

Is my laundry safe with you?

Absolutely. We take the utmost care with your laundry. Our facilities are secure, and our team is trained to handle your items with care. We also use high-quality detergents and follow eco-friendly practices.

How do I pay for your services?

We offer convenient online payment options, including credit card and online banking. You'll receive an invoice for your laundry order, and you can make the payment through our secure portal.

What if I have a specific request or a complaint?

We encourage open communication. If you have a specific request, please mention it while scheduling your pickup. If you encounter any issues or have feedback, don't hesitate to reach out to our 24/7 customer support team, and we'll address it promptly.

Do you offer any loyalty or subscription programs?

Yes, we have loyalty programs for regular customers. You can also subscribe to our services for added convenience and discounts. Contact our customer support for more details.

What is your pricing structure?

Our pricing is based on the type of service you select and the quantity of laundry. We offer competitive rates and often provide discounts for bulk orders. You can find detailed pricing information on our website.

Can I track the status of my laundry order?

Yes, you can track your order through our website or app. You'll receive updates on the status of your laundry, from pickup to delivery.

Are you eco-friendly?

Yes, we are committed to eco-friendly practices. We offer eco-friendly detergent options and use energy-efficient machines to reduce our environmental impact.

If you have any additional questions or need further assistance, please don't hesitate to contact us. Our goal is to provide you with the best laundry experience possible.

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